FAQ

Frequently Asked Questions

How long does shipping take?

Orders process in 1–3 business days. Standard delivery takes 7–15 business days; express arrives in 3–7. You'll get tracking by email as soon as your order ships.

Do you offer free shipping?

Yes — free standard shipping on every order over $50. Orders under $50 ship for a flat $4.99.

Do you ship internationally?

Yes, we ship worldwide. Delivery times and any local duties vary by destination — see our Shipping Policy for details.

Is checkout secure?

Absolutely. Every payment runs through Shopify's encrypted, PCI-compliant checkout — the same system trusted by millions of stores. We never see or store your card details.

What's your return policy?

We offer 30-day returns on unused items in original packaging. Email struktsupply@gmail.com with your order number to start a return.

How do I track my order?

Once your order ships, we email you a tracking link. Click it anytime to see where your package is.

What if my item arrives damaged?

Contact us within 48 hours of delivery with a photo and we'll send a free replacement or issue a full refund.

How can I contact you?

Email struktsupply@gmail.com — we reply within 24 hours, 7 days a week.

Are your products covered by a guarantee?

Every STRUKT product is backed by our 30-day satisfaction guarantee. If it's not right, we'll make it right.